The Rocket City Trash Pandas are thrilled to welcome fans to Toyota Field for the 2024 season! To help deliver the best possible ballpark experience, we have created a comprehensive guide of the most important information for questions you may have. See you at the ballpark!
Toyota Field was designed to be universally accessible and comfortable for fans with all abilities. There is specific seating for individuals in wheelchairs and their companions in Sections, 01, 02, 03, 06, 07, 08, 09, 10, 13, and 22 and 26 on the club level. Please contact our ticket office at 256-325-3873 for further details. If you need assistance in the parking lot, please contact a parking attendant.
Toyota Field is located in the heart of our Rocket City, with an address of 500 Trash Panda Way, Madison, AL 35758.
Alternate address to use for GPS: 319 Contec Rd. Madison, AL 35758
The Rocket City Trash Pandas work hard to promote responsible sale and consumption of alcoholic beverages. ALL guests purchasing alcohol must present a valid ID. No alcohol will be sold to intoxicated guests. Alcoholic beverages are available at concession stands throughout Toyota Field, as well as portable beverage stands and Club Bar. Remember, should you choose to drink, please do so responsibly and be considerate of other fans. Alcoholic beverages may not be brought into the ballpark, but they may be brought out in an approved Green Cup as part of the Town Madison Arts & Entertainment District.
Dogs are welcome at Toyota Field ONLY on Wednesday games, as part of our Dog Days promotion. Service dogs or service dogs in training for guests with disabilities are allowed. All other animals are prohibited.
Toyota Field is a cashless venue, but there is one Trustmark ATM within the concourse. The ATM is located behind Section 4.
Fans who enter the park prior to game time may go down to the side of the dugouts and ask for autographs. However, autographs are left to the player's discretion. Autograph seekers must return to their seats when the starting lineup of the visiting team is being announced. Please do not disrupt others that are seated and enjoying the game.
Changing stations are located in every restroom at Toyota Field.
Fans of all ages can celebrate their birthday at Toyota Field! For more information call (256)-325-1403 Ext: 2. Get more information here.
The Trash Pandas front office is located on-site at Toyota Field and is open Monday thru Friday from 8:30 A.M. until 5:30 P.M. Our phone number is 256-325-1403.
CAMERA AND VIDEO EQUIPMENT
Cameras and video recorders are allowed inside Toyota Field as long as they do not obstruct the view of others. Camera stands/tripods and camera bags are not permitted.
MasterCard, Visa, American Express and Discover are accepted at ticket windows, concessions, parking, and merchandise locations. Also Trash Cash gift cards can be used and can be purchased with cash at The Junkyard Team Store. Learn more about this policy here.
The use of cell phones is permitted, provided they do not interfere with another guest’s ability to enjoy the game. The Guest WiFi at Toyota Field is "RC Trash Pandas - Wireless."
The Trash Pandas hold a variety of donation and supply drives throughout the season to benefit local charities. You can click here to learn more about our Non-Profit Opportunities. For donation requests, you can fill out the form here and a staff member from our Community Relations team will connect with you.
Children ages two (2) and under may be admitted to Trash Pandas games without a ticket but need to sit in the lap of an accompanying adult. Children ages three and above require a ticket.
Fans will be encouraged not to bring any bags; however, one (1) of the following will be permitted: One clear bag no larger than 12” x 6” x 12”, or a one-gallon clear freezer bag, or a small strapless clutch bag or purse no larger than 6.5” x 4.5”. Some exceptions will be made for fans with health-related needs and parents bringing infants to games (ie: diaper bags). Learn more about this policy here.
COMING FROM THE EAST: On I-565 W, take exit 13 onto Madison Blvd, turn left onto Zierdt Rd., then right on Town Madison Blvd. and finally a right on Trash Panda Way.
COMING FROM THE WEST: On I-565/US-72 E, take exit 10 onto Town Madison Blvd, then turn left on Trash Panda Way.
There are two elevators inside Toyota Field, one of which is located on the concourse behind home plate (at the Trustmark Bank VIP Entrance). Guests are required to present a Club Level or appropriate hospitality area ticket to access the elevator. There is also an elevator in left field to allow 360-degree access to the concourse for all fans.
In the event of an emergency, protocols will be announced over the public address system and fans will be directed to the appropriate locations.
EXIT AND RE-ENTRY
Guests must receive a hand stamp when exiting Toyota Field. Re-entry is permitted at both the Main Pepsi Gate as well as the Trustmark Bank VIP entrance. Guests must show their stamp and game ticket to re-enter the ballpark.
While we cannot guarantee that all fan mail will be answered, the team, coaches, players and staff like hearing from their fans. Letters to Trash Pandas players should be addressed to them individually and mailed to: Players Name, c/o Rocket City Trash Pandas, 500 Trash Panda Way Madison, AL 35758. If a response is desired, a self-addressed, stamped envelope is recommended. The Trash Pandas players, management, and staff are not responsible if an item or letter is not returned.
First aid is available at Toyota Field, and we have Emergency Medical Services on location during all games. The Blue Cross Blue Shield First Aid Room is located behind Section 11 on the concourse.
FIRST GAME CERTIFICATES
Certificates are available free of charge at World Micro Guest Services.
One member of a group attending a game in one of our hospitality areas or any group of 50 or more is eligible to throw out a first pitch for that night’s game. For more information on how to book a group outing, please call 256-325-1403 Ext: 2.
FOOD AND BEVERAGE
Toyota Field features four main concession stands -- Dumpster Dive, Gravity Grille, All-Stars, and Champy's. The concourse also features numerous specialty food carts. You can CLICK HERE to see all our food and beverage options.
Foul balls can be very dangerous. For your safety, please keep your attention focused on the field while the game is in progress. Fans are welcome to keep as souvenirs any balls hit or thrown into the stands. However, fans are not permitted under any circumstances to enter the playing area to retrieve a ball. Entering the playing area at any time for any reason will result in automatic ejection from the ballpark.
Main Pepsi Gates typically open 65 minutes prior to scheduled game time. The Trustmark Bank VIP Entrance opens one hour and thirty-five minutes prior to game time. The VIP Entrance is for Season Ticket Holders, Suite Holders, guests holding a Stadium Club pass and Toyota employees with the appropriate badge/hologram.
GIFT CERTIFICATES - TRASH CASH
Available in any increments and can be purchased at The Junkyard Team Store (located at Toyota Field), at the World Micro Guest Services booth, and online at shoptrashpandas.com.
The Trash Pandas policy is to distribute one giveaway item per eligible fan entering Toyota Field. An eligible fan is a fan that meets advertised age limits or other requirements. Extra tickets for a game may not be redeemed for giveaway items.
For group outings of 20 or more, call the Rocket City Group Sales Staff at (256)-325-1403 Ext: 2 and ask about the special benefits and discounts available exclusively for groups. Make your reservations early and get the best available seats for your organization. For more information on group outings, click here.
Presented by World Micro and located on the main concourse behind Section 5, Guest Services features team and ballpark information, general assistance, on-field contest sign-ups, ticket information, Trash Cash purchases and more.
The Kids Zone is located down the left-field line beyond Section 13. The Kids Zone features a free playground area and rubberized floor for extra care. Alcohol is not permitted inside the Kids Zone.
Due to the slope of the Budweiser Berm, and for the safety of our fans, lawn chairs are PROHIBITED at Toyota Field. However, blankets and towels are allowed.
LOST AND FOUND
Fans may come to the Trash Pandas Front Office or call (256)-325-1403 in an effort to locate missing items. The World Micro Guest Services booth also has lost and found items. You will have 30 days to claim your belongings if they are left here.
The Trash Pandas mascot is named Sprocket! If you'd like to see him outside of Toyota Field at your event, you can book a Mascot Appearance here.
Official Trash Pandas merchandise is available in The Junkyard Team Store located adjacent to the Bill Penney Toyota Plaza. The store is open year-round. Souvenirs are also available in-game at The Junkyard. The Emporium at Bridge Street is also open throughout the year with varying hours. Merchandise is always available online at shoptrashpandas.com.
The Junkyard Team Store Hours
Tuesday-Friday: 10:00am - 4pm then 5:00pm - 30 minutes after the game
Saturday: 11am – 4pm then 5:00pm - 30 minutes after the game
Sunday 2:35pm games: 1:00pm - 30 minutes after the game
Sunday 6:35pm games: 5:00pm- 30 minutes after the game
Trash Pandas Store at Hughes Rd.
Sunday - Thursday - 10am – 7pm
Friday & Saturday – 10am – 8pm
Fans presenting a valid military ID at the ticket office can receive $2 off the price of a box seat.
There are on-site park spaces at Toyota Field. The cost of parking is $6.75 per vehicle ONLY if you pre-pay before the day of game at trashpandasparking.com. Day of game parking is $10 per vehicle.
POST GAME PICK-UP PROCEDURE
Fans who need to be picked up after the game should use the center field gate to exit the ballpark. Pickup is on Stadium Way.
Food, beverages, weapons of any kind, (even with a concealed weapons permit) containers such as coolers or thermoses, lawn chairs, helium balloons, banners or signs that are not in the spirit of the event or that obstruct the view of others, animals other than service animals, compressed air horns, hoverboards, laser pointers, coolers, and drones are all prohibited at Toyota Field. Click here for a full list of prohibited items.
Personal radios and handheld television sets are permitted inside Toyota Field. The Trash Pandas flagship station is Sports Radio 730 AM and 103.9 FM The UMP.
In the event 5 innings of one game are not played, except when the home team is in the lead at the end of 4 1/2 innings, tickets may be exchanged for any 2023 regular season Trash Pandas home game of equal or lesser value, subject to availability. Cash refunds are not permitted. Exchanges must be made in person.
There are 4 men’s and 4 women’s locations on the main concourse; and 2 family restrooms located near Champy’s. There are 1 men’s, 1 women’s and also 1 family restroom located on the Club Level.
Tickets may not be resold on the property of Toyota Field or in the parking areas that surround it and tickets associated with such transactions are subject to confiscation. We highly recommend fans ONLY purchase tickets through trashpandasbaseball.com or the Wicks Family Foundation Box Office.
The best way to enjoy Trash Pandas baseball is with a season ticket package! For more information on season tickets, click here.
The total capacity of Toyota Field is 7,500.
Sections 1-5 are located on first base side. Sections 6-10 are located behind home plate and are also behind the net. Sections 11-18 are located on third base side. Seats in all sections are numbered low to high, with the low number starting on the right-hand side as you face the field from behind the section.
Smoking is prohibited inside Toyota Field. This includes e-cigarettes, vapors, cigarettes, and cigars. Guests wishing to smoke while at Toyota Field should be directed to exit at gate and ask for a hand stamp for re-entry or be directed to the Smoking Area behind home plate.
Toyota Field is available to host weddings, banquets, corporate events, meetings and so much more. For information, call the Trash Pandas at (256)-325-1403 Ext: 4. To learn more about special events, click here.
Strollers are allowed inside Toyota Field.
The Halsey Suite Level has 15 suites. Four are available for nightly rental - One double suite and 3 single suites. For more information, contact the Group Sales Department at (256)-325-1403 Ext: 2. For more information on suites, click here.
In order to help provide a fun, family atmosphere both inside and outside of Toyota Field, the Trash Pandas have established these guidelines for the parking areas:
By law, alcohol consumption in the parking lots is illegal. No open containers of alcoholic beverages are permitted on public property such as the ballpark’s parking areas.
Preparing food or beverages of any such kind where such preparation necessitates the use of an object or practice that is considered unsafe, hazardous or unhealthy to guests or participants is prohibited.
Barbecues: Only approved gas/propane units with fuel-valve turn-offs are permitted. No charcoal is allowed.
Toyota Field parking lots open 2 1/2 hours before game time. Parking lots close 1 hour after the game’s conclusion.
No vehicle may occupy more than one parking space. Guests may not obstruct other parking spaces, sidewalks or other areas that may impede pedestrian traffic to/from Toyota Field. Overnight parking is prohibited.
Any tailgating material and refuse should be strictly disposed of in a safe manner. Guests should be courteous and dispose of their own trash. Please help us keep Toyota Field and the surrounding areas clean by not littering.
TAXI / UBER SERVICE
Guests in need of a taxi should report to Guest Services located on the concourse behind Concourse Suite 5. Uber pick up is located in center field, guests can use the center field gate to exit the ballpark. Pickup is on Stadium Way.
Tickets to upcoming events at Toyota Field can be purchased in-person at the Wicks Family Foundation Box Office, over the phone or always online at trashpandasbaseball.com.
Monday – Saturday 10am – End of the 7th
Sunday – 3 Hours Prior to game time – End of the 7th Inning
$18 Box Seats
$8 General Admission (GA)
$25 Stadium Club GA
TOURS OF TOYOTA FIELD
The 45-minute tour provides an insider’s look at Toyota Field and Trash Pandas baseball. Tour stops may include the Trash Pandas clubhouse, press box, visitors’ clubhouse, dugouts, on deck circles, suites and club level. Tours may not be available on days that coincide with baseball games. Prices per person (minimum of 10 guests): $10. Contact Maddison Kendrick at **[email protected]** or 256-517-3733 to book your spots!
Umbrellas are permitted inside Toyota Field, but should not obstruct the view of others.
Located near the Trustmark Bank VIP Entrance on the concourse, near the All-Stars concession stand behind section 13 on the concourse and also on the Club Level between the restrooms. Standard and wheelchair accessible.
Window 5 at the Toyota Field Ticket Office is the designated Will Call window. Will Call tickets are available any time after single-game tickets have been purchased. Tickets are released only to the person whose name appears on the will call envelope. No one will be given tickets designated for another person.