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Sutter Health Park A-Z Guide

SUTTER HEALTH PARK QUICK HITTING QUESTIONS:

The River Cats and Sutter Health Park will continue to operate as a cashless facility, mobile tickets will still be used for entry, and the clear bag policy will remain.

Please email [email protected] or call (916) 371-HITS (4487) with any questions.

CASHLESS FACILITY

Sutter Health Park is a cashless facility. Fans may use major credit cards, debit cards, or River Cats gift cards for all concessions and merchandise purchases while at the facility. Please note that gift cards may not be used to purchase parking passes when entering the parking lots.

CLEAR BAG POLICY

Fans entering Sutter Health Park must comply with the CLEAR BAG POLICY, and all bags are subject to search upon entry and within the ballpark. Please place all belongings in a clear plastic bag to help remove the need for unnecessary lines and contact. Click CLEAR BAG POLICY to review the full policy.

Non-clear diaper bags are permitted inside the ballpark and are subject to search.

If you need a clear bag, the On-Deck Shop has them available for purchase. Please visit the On-Deck Shop at the ballpark or online at www.ondeckshoponline.com.

Lockers are available to fans in front of our Main Gate and Right Field Gate to store their items inside throughout the game, if desired, for a nominal fee.

MOBILE TICKETS

Access to events at Sutter Health Park will require the use of mobile tickets. Guests may purchase tickets online at rivercats.com or by visiting the Sutter Health Park Ticket Office located at Sutter Health Park.

All tickets will be mobile tickets and require the use of a smartphone.

To manage your mobile tickets, visit rivercats.com/accountmanager or download the River Cats app, MiLB First Pitch. Once the Sacramento River Cats have been selected as your preferred team, you will see the Account Manager link under RIVER CATS INSIDER.

Please visit our MOBILE TICKET GUIDEBOOK for more information, or you may email [email protected] or call (916) 371-HITS (4487).

SUTTER HEALTH PARK A-Z GUIDE

A

ALCOHOL

California State liquor laws prohibit guests from bringing alcoholic beverages into or out of Sutter Health Park. The only alcohol permitted on the premises must be purchased and/or dispensed by authorized servers. Must be 21 or older to purchase alcoholic beverages. Guests who appear to be under the age of 40 will be required to show approved identification. Only “Bona Fide” identification that is currently valid (not expired), issued by a Government Agency, and containing the following will be accepted: name of the person, photograph, physical description, and date of birth.

No guest will be served more than two alcoholic beverages at any time. Alcoholic beverage sales on the concourse level will be cut off at the first pitch of the eighth inning during a baseball game and at designated times during concerts and other events.

When placing a mobile order, guests will be limited to two alcoholic beverages per order and must be prepared to show ID upon pickup.

ANIMALS

Certified service animals are allowed into Sutter Health Park. All other animals are prohibited.

Looking to take your dog to the park? Look at our Promo Calendar for our select Wet Nose Wednesday games.

According to ADA.GOV, Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

Under the Americans with Disabilities Act (ADA), businesses and organizations that serve the public must allow people with disabilities to bring their service animals into all areas of the facility where customers are normally allowed to go. In order to ensure the dogs entering Sutter Health Park are Service Animals according to this law, our Guest Attendants may ask guests with Service Animals the following (2) questions:

  • Is the animal required because of a disability?
  • What work or task has the animal been trained to perform?

ATMs

ATMs are no longer available. Sutter Health Park is now a cashless facility, and all major debit and credit cards will be accepted for payment. River Cats gift cards may also be purchased and used as payment for tickets, merchandise, and food and beverage.

AUTOGRAPHS

In efforts to avoid crowding, proximity, and unnecessary contact, MLB has asked fans and players to avoid asking for or providing autographs at this time. Thank you for your support and understanding.

Previous policy: Guests may seek autographs from players and coaches from the time the gates open until 15 minutes before game time. The autograph areas are located on the outer sides of both the home and visiting dugouts. Guests will not be allowed to seek autographs at the dugout corners closest to home plate. Please be courteous and respectful to the players and coaches as well as guests possessing tickets in autograph areas. If you are seeking autographs in a seating section other than your own, you may be asked to proceed to your designated seating section.

B

BABY-CHANGING AREAS

Baby-changing stations are located in every restroom at Sutter Health Park. Please refer to the stadium map for restroom locations. In addition, Sutter Health Park has two family restrooms located on the concourse at Sections 106 and 117 and one on the Suite Level across from Suite 22.

BAG SEARCH

All bags must adhere to the “CLEAR BAG POLICY” and are subject to search upon entry and within the ballpark. Prohibited items should be disposed of in the trash or recycle containers or may be returned to one’s vehicle. (See PROHIBITED ITEMS)

BANNERS AND SIGNS

Banners or signs may be brought into Sutter Health Park as long as they do not interfere with the game in progress or obstruct the view of other guests in the area. Banners may not contain political or commercial messages or display inappropriate phrases or words. Sutter Health Park reserves the right for its staff members to remove any banners or signs at their discretion.

BATTING PRACTICE

Gates open one hour before game time, allowing guests to view infield practice for the visiting team. Please note: on dates with large crowds expected, Sutter Health Park may open 2 hours before game time to accommodate all of our fans. Be sure to arrive as soon as the gates open and catch all the pregame action. River Cats batting practice generally occurs before gates are open, and both teams’ BP is subject to cancellation.

BEACH BALLS AND BROOMS

Beach balls and other inflatable items are not permitted in Sutter Health Park. Brooms used to celebrate the River Cats’ “sweep” of an opponent may be brought in, provided they do not exceed three (3) feet in length and do not interfere with other guests’ enjoyment of the game.

BEVERAGES, BOTTLES, AND CANS

Guests are not allowed to bring any outside beverages, cans, or bottles into Sutter Health Park. The following items are permitted: unopened, soft-sided containers of drinks such as water, small milk cartons, juice boxes or pouches, baby formula, bottles, baby food for children, and medication or other special needs. Please note that permitted sealed bottled water only applies to water without ANYTHING added to it. Sports drinks or other flavored waters are not allowed. Reusable beverage containers are permitted inside the stadium so long as they are empty. Permission to enter the stadium with any beverage is at the discretion of security or front office personnel.

BICYCLE VALET

Sutter Health Park offers a complimentary bike valet, located on Ballpark Drive, near the ticket plaza, which is located in front of the Sutter Health Park Ticket Office when facing the ballpark.

BOOSTER SEATS

Booster seats are available for ticketed children and may be checked out, free of charge, from the Guest Services Office located on the concourse behind Section 112. Guests will be required to leave either their driver’s license or major credit card as collateral.

BROADCASTS

TV: River Cats Saturday home games will be broadcast locally on KMAX.

Radio: River Cats games can be heard on rivercats.com or on the MiLB First Pitch app.

C

CAMERA AND VIDEO EQUIPMENT

Guests are welcome to bring still and handheld video cameras into Sutter Health Park as long as the equipment does not interfere with other guests' enjoyment of the game. Guests wishing to use equipment that requires the use of a tripod at a fixed position in the stadium must contact the River Cats Public Relations Office for permission. Any rebroadcast or reproduction of the game or the event without the express written consent of the Sacramento River Cats Baseball Club, LLC and its affiliates is prohibited.

The camera and video equipment policy are subject to change at any time without notice.

CHILDREN

Age Restrictions

Children 23 months and younger do not need a ticket for entry into Sutter Health Park; however, they must sit on the lap of an accompanying adult and will not be reserved a seat. Children two years of age and older must have a ticket.

CODE OF CONDUCT

Sutter Health Park and its employees are committed to providing our guests with a clean, safe, and fun atmosphere. Our staff will proactively intervene, up to and including removal from the ballpark, in order to support a family-oriented environment where all guests can enjoy the baseball experience free from the following behaviors:

Foul or abusive language or gestures

Intoxication or other signs of impairment

Displays of affection not appropriate in a public, family setting

Obscene or indecent clothing

Any disruption to the progress of the game by guests' actions or unauthorized person on the playing field

Guests seated in a location other than their ticketed seat misusing tickets, passes, or credentials.

Smoking (including vaping) is prohibited everywhere at Sutter Health Park

If someone interferes with your enjoyment of a game, please contact a Guest Services representative for assistance or text "FOUL" with your issue and location to 916-376-4992.

COMMUNITY RELATIONS

The Sacramento River Cats have a reputation as a proactive, accessible, and benevolent member of our community. The cornerstones of the Community Relations programs are the Sutter Health Park Home Run Tours for schools K-12 and the Triple-A Assemblies. The River Cats participate in more than 250 community events each year, and over 1,800 nonprofit organizations have received auction items for various fundraising events. For more information, contact Ashley Magdaleno at 916.376.4853 or [email protected].

CONCESSIONS

River City Concessions manages all fixed and portable concession stands at Sutter Health Park. These themed storefronts feature unique and delicious food options and all of your traditional ballpark favorites. Bridges Grille, Coop & Kennel Pub, Cadillac Diner, Oso's Mexican Cantina, Pizza & Pints, Golden Spike Chophouse, and Sweet Spot.

Sutter Health Park also features a varied selection of local microbrew, import, and domestic beer and other alcoholic beverages, which may be purchased until the first pitch of the eighth inning. Nonalcoholic beverages include a variety of soda, water, fresh-squeezed lemonade, and other refreshing drinks.

Mobile ordering and pickup:

Guests have the opportunity to order food from their mobile devices and are encouraged to use the mobile ordering option to minimize time away from their seats and the baseball action!

CLICK HERE TO PLACE A MOBILE ORDER or download the MiLB First Pitch app to access mobile ordering.

CONTACT INFORMATION

CONTACT INFORMATION

Front Office Hours:

Monday-Friday, 8:30 a.m.-5 p.m.

Address:

Sutter Health Park

400 Ballpark Drive

West Sacramento, CA, 95691-2824

General Phone Numbers:

Front Desk: 916.376.4722

On Deck Shop: 916.376.4796

Events & Entertainment: 916.376.4676

Accessible/Disabled Tickets Hotline: 916.376.4636

Tickets: 916.371.HITS (4487)

D

DISABLED GUEST SERVICES

Sutter Health Park meets all structural and service requirements as stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our disabled guests:

DROP-OFF

There is a drop-off zone adjacent to the stadium on Fifth Street where guests may be dropped off and picked up.

DISABLED PARKING

A limited number of on-site disabled parking is available on a first-come, first-served basis in the VIP Green Lot. Additional disabled parking is available in the Orange Lot, which is just south of the stadium. Guests parking in all lots can catch a shuttle back to the drop-off zone in front of the stadium. You must have a valid ADA placard visible upon entrance to the lot. If you have questions about our disabled parking, please call the Guest Services department at (916) 376-4700.

DISABLED SEATING

Wheelchair and companion seating are offered on every level and in all price categories of the stadium. Every seating section is wheelchair-accessible, and electric outlets are provided at many of the wheelchair seating areas for use in charging power wheelchairs and electronic communication devices.

DONATIONS AND CHARITABLE EVENTS

All donation requests for charitable fundraisers should be made by completing the form at https://www.milb.com/sacramento/community/non-profit-information with the date and purpose of your event to:

Sacramento River Cats

Attn: Community Relations

400 Ballpark Drive

West Sacramento, CA 95691-2824

All requests should be made at least six weeks before the date of the event. For questions, please contact Ashley Magdaleno at 916.376.4853 or [email protected].

E

ELEVATOR

An elevator is located on the stadium concourse at Section 112 for wheelchair access to the Field Level and California Bank of Commerce Suite Level of the stadium.

EXIT AND REENTRY

Guests may leave Sutter Health Park at any time through any of the exit gates. Guests may reenter the stadium only after obtaining a reentry stamp from an attendant at any of the exit gates. Reentry for non-baseball events is subject to change.

F

FAMILY RESTROOMS

Sutter Health Park has three family restrooms, two located on the concourse at Sections 106 and 117 and one located on the California Bank of Commerce Suite Level across from Suite 22. All family restrooms are equipped with baby-changing stations and are wheelchair accessible.

FAN MAIL

Cards and letters to players and personnel can be sent to:

Player’s Name

c/o Sacramento River Cats

400 Ballpark Drive

West Sacramento, CA 95691-2824

Please be advised that items sent through the mail to be signed are done so at your own risk. Though reasonable precautions will be taken, the Sacramento River Cats players, management, and staff are not responsible if an item is not returned.

FIELD ACCESS

In accordance with Pacific Coast League rules, only authorized personnel with proper credentials will be permitted on the field before, during, or after a game or event. Any unauthorized person who travels onto the field will be removed from Sutter Health Park and subject to arrest and prosecution.

FIRST AID

The First Aid Station is located on the concourse at Section 112. If first aid assistance is needed, please go to the First Aid Station or contact the nearest Guest Services representative.

FOOD

Pacific Coast League rules state that guests are not allowed to bring any outside food items into Sutter Health Park. Fans will be allowed to bring in reasonably sized bags of peanuts and/or sunflower seeds only. No exceptions.

FOUL AND HOME RUN BALLS

Guests may keep any balls hit into the stands. Batted balls can be dangerous, so we ask that guests stay alert at all times, even when out of their seats. When attempting to catch a foul or home run ball, please do not interfere with the game in progress, and be respectful of other guests. At no time should a foul or home run ball be thrown back on the field. Guests who fail to adhere to these rules face immediate ejection from Sutter Health Park and will be subject to arrest and prosecution.

G

GATE TIMES AND ENTRANCES

There are two main entrances to Sutter Health Park: The Main Gate (SW corner of Ballpark Drive and 5th Street) and the Right Field Entrance (SE corner of Ballpark Drive and Riverfront Street). Entry times are subject to change but typically begin one hour prior to game time. Please note: on nights with large crowds expected, Sutter Health Park may open 2 hours prior to game time to accommodate all of our fans.

GIVEAWAYS

Unless otherwise noted, giveaways are for the first 2,500 fans while supplies last and will be distributed at the Main Gate, Suite Entrance and Right Field Gate. Giveaways will not be distributed at the Elysian Landing entrance. Fans who have entered through Elysian Landing for SMUD Orange Friday festivities may exit and re-enter through one of the eligible entrances for their chance to receive a giveaway item.

Only one giveaway item per person will be given to the bearer of the ticket upon entering the stadium. Children two (2) years of age or younger who do not have a valid ticket will be allowed to enter the stadium but will not be eligible to receive an item. Giveaways are available while supplies last at the guest’s point of entry.

For giveaway purposes, a ticket will be deemed invalid if the ticket bar code has been deactivated or invalidated or if a reentry gate usher has invalidated the ticket with a stamp or mark.

Some items may have been damaged during shipping and handling. Please inspect your item upon receipt. If your item is damaged, please go to the Guest Services office. We will make every attempt to replace the damaged item, but in some instances, it may not be possible.

For giveaway items specifically for children (12 and under), the child must be in attendance and will only be eligible to receive one giveaway item.

Please be sure to obtain your item upon entering the stadium and before leaving the distribution area. Any guest who approaches the distribution area or the distribution staff after he or she has left the distribution area will be denied an item. The River Cats are not responsible for lost or stolen items, and they will not be replaced.

Guests are not permitted to bring in large quantities of previous bobblehead giveaways to exchange with fans upon entering the stadium. Guests who are seen conducting this act will politely be asked to cease their actions and put their bobbleheads in their vehicle.

*Schedule is subject to change without notice.

GROUP OUTINGS

Share the excitement of River Cats baseball with a group of friends, family, or co-workers at the ballpark. When ordering through the Group Sales department, groups of 20 or more will receive seating together (subject to availability), a special welcome message on our left field matrix board, and a group poster to promote the event. Picnic options are also available.

Call the Group Sales Department at (916) 371-HITS (4487) to reserve your night at the ballpark.

GUEST SERVICE ESCORTS

Escorts are available for guests with disabilities or anyone who may need assistance entering and exiting the stadium. Our escorts will meet a guest at the drop-off area and assist the guest into the stadium and to their seat. The escort will then meet the guests at the end of the event and assist them back to the drop-off area.

The escorts are stationed at the drop-off zone.

GUEST SERVICES OFFICE

The Guest Services Office is located on the Concourse Level at Section 112 and will be open when gates open to the event and closes approximately a half hour after the event’s conclusion. Guests will find a number of services, including lost and found, child booster seats, taxi service, guest assistance, and reporting lost children.

I

ICE CHESTS AND COOLERS

Guests are not permitted to bring ice chests or coolers into Sutter Health Park unless for medical purposes. All prohibited items should be discarded or may be returned to one’s vehicle.

J

JACKSON RANCHERIA LEGACY CLUB

The Jackson Rancheria Legacy Club is open to select season ticket members. The membership includes access to an all-you-can-eat buffet and a full bar. To be added to the waitlist for membership, email [email protected] or call (916) 371-HITS (4487). The Jackson Rancheria Legacy Club is also available to rent for private events and includes access to a personal event planner. Email [email protected] for more information.

K

KID’S CORNER - DINGER'S JAMBA WHIRL'D

Located behind Toyota Home Run Hill is Dinger’s Jamba Whirl’d. The kids play area features an explorable miniature town called Dingerville, a Tower Bridge replica play structure and misting pad, and a wiffle ball field for all our young fans to enjoy. Dinger’s Jamba Whirl’d is open and free of charge to all children who attend River Cats games.

L

LASER POINTERS

The use of laser pointers is strictly prohibited at Sutter Health Park and will result in confiscation of the laser pointer and possible ejection.

LAWN SEATING AREA

See TOYOTA HOME RUN HILL

LOST AND FOUND

Items found in or around Sutter Health Park during events should be turned in to the Guest Services Office located on the concourse at Section 112. Any items found in or around Sutter Health Park during regular business hours should be turned in to the Administrative Office at the stadium. All lost and found items will be stored for 30 days. Every effort will be made to return the item to its owner, but if an item has been stored for 30 days and has not been claimed, Sutter Health Park and the River Cats reserve the right to remit to charity or otherwise dispose of it.

Lost and found items can be picked up at the Administrative Office during the hours of 9 a.m. to 5 p.m., Monday through Friday. All calls and questions regarding the lost and found should be forwarded to the Guest Services Department at (916) 376-4700.

LOST CHILDREN

Every child should be told to contact a Sutter Health Park representative should they become lost. A lost child should be taken to the Guest Services Office located on the concourse at Section 112. If you become separated from your child, please contact the nearest Guest Services representative or go to the Guest Services Office.

M

MASCOT - DINGER

Dinger, the River Cats’ mascot, is available for appearances at community and charitable events. To request a Dinger appearance, click HERE.

MEMBERSHIP AND TICKET PLAN INFORMATION

Guests interested in becoming a Sacramento River Cats Member may email [email protected], call (916) 371-HITS (4487), or view more information at rivercats.com/memberships.

MERCHANDISE - ON DECK SHOP

Hours Update: Please visit ondeckshoponline.com for current hours.

The On Deck Shop is located at the Home Plate Entrance of the stadium and is open year-round. Normal hours are Monday through Friday, 10 a.m. - 2 p.m., and closed on Saturday and Sunday. Hours are subject to change. Please call the On Deck Shop directly at 916-376-4796 for more information. River Cats merchandise is also available online at www.ondeckshoponline.com.

MOBILE FOOD ORDERING

Guests have the opportunity to order food from their mobile devices and are encouraged to use the mobile ordering option to minimize time away from their seats and the baseball action! Click HERE to submit a mobile order on gameday or download the MiLB First Pitch app and select River Cats for easy access to Mobile Food Ordering on gamedays.

N

NATIONAL ANTHEM PERFORMANCES

National Anthem auditions are held once a year before the season. Anyone interested in performing the national anthem should check the website for more information regarding tryouts.

NOISEMAKERS

For the comfort and enjoyment of our guests, noisemakers of any type, including air horns and cowbells, are prohibited at Sutter Health Park.

P

PARKING AND TRANSPORTATION

Sutter Health Park is located within The Bridge District of West Sacramento at 400 Ballpark Drive, just across the Tower Bridge from downtown Sacramento. Whether you choose to drive, bike, or walk, planning ahead can help make your visit to the ballpark more enjoyable. River Cats-operated parking lots will accept all major debit and credit cards for day-of-event parking. Cash is not accepted in parking lots operated by the River Cats.

Driving Directions

PARKING LOT ASSISTANCE

Guests who need assistance with parking or related subjects should contact the nearest parking attendant or guest services representative or go to the Guest Services Office located on the concourse at Section 112.

PHOTOSENSITIVITY WARNING

Sutter Health Park has a modern LED field light system that features a sequence of flashing lights that may affect guests who are susceptible to photosensitive epilepsy or other photosensitivities.

PREMIERE GAME PROMOTIONS

On select premiere theme days, long-running weekly promotions DO NOT apply. This goes for select game days, such as Independence Eve and Independence BBQ.

PROGRAMS AND SCORECARDS

The Inside Pitch is the official game day program of the River Cats, and it is available every game through the River Cats app, MiLB First Pitch.

PROHIBITED ITEMS

In the interest of guest safety and enjoyment, River City Stadium Management reserves the right to prevent certain items from being brought into Sutter Health Park. Items that are not allowed into Sutter Health Park include but are not limited to:

· Outside food or beverages (exceptions noted in BEVERAGES, BOTTLES, AND CANS and FOOD sections above)

· Illegal drugs

· Glass bottles or cans

· Ice chests or hard-sided coolers

· Camera tripods (see CAMERA AND VIDEO EQUIPMENT section above)

· Sticks or clubs (including signs attached to sticks)

· Fireworks

· Bullhorns or other noisemakers

· Confetti

· Animals (except certified service animals)

· Beach balls or other inflatables

· Bicycles (free bike parking is available on Ballpark Drive)

· Skateboards or rollerblades

· Hoverboards

· Water or squirt guns and toy guns of any kind

· Laser pointers

· Unmanned aerial vehicles

· Weapons of any kind

PERMITTED ITEMS:

Folding lawn or beach-style chairs (no higher than 9 inches off the ground) for guests holding a ticket in the Toyota Home Run Hill

· Baby formula, bottles, and baby food

· Clear bags, as defined in the “CLEAR BAG POLICY” non-clear diaper bags are permitted and subject to search.

· Medications

· Unopened, soft-sided containers of drinks such as small milk cartons, bottled water, and juice boxes or pouches for children only. Reusable beverage containers are permitted inside the stadium so long as they are empty. (see BEVERAGES, BOTTLES & CANS above for more information)

· Still and video cameras (see CAMERA AND VIDEO EQUIPMENT section above)

· Binoculars

· Seat cushions

· Umbrellas (subject to size restrictions and must not interfere with other guests)

· Brooms (subject to size restrictions)

· Fold-up strollers (should be stored under your seat).

PROMOTIONAL ITEMS

The River Cats will have a number of promotional days this season. For a list of upcoming promotions, please refer to the River Cats pocket schedule or our website at rivercats.com/promotions. The number of promotional items distributed is restricted based on the event (e.g., first 2,500 fans). Please remember that a ticket does not ensure or entitle the holder to a promotional item on that date and that items will be limited to one per person per ticket. Giveaway dates are subject to change without notice.

Please note: On large attendance nights, Sutter Health Park may open 2 hours prior to game time to accommodate all of our fans. Gate times are subject to change.

R

RAIN CHECKS/RAINOUT POLICY

If a regular season game is rained out and NOT rescheduled, a ticket may be exchanged for a ticket with the same value to another game during the regular season, subject to availability. If a regular season game is rained out and rescheduled for another date, the original ticket will be honored for the rescheduled game. No part of the purchase price will be refunded by reason of the failure of the ticket holders to exchange or use the ticket. Additional information may be emailed to ticket purchasers.

Should a regular season game not progress to or beyond a point of play constituting a regulation game, the ticket will be good for any regular season home game, subject to ticket availability. Tickets may be exchanged by emailing [email protected]. Please provide the purchaser’s name, seat location(s), and email address used for the purchase.

RAIN CHECKS will not be honored for any regulation or suspended game which has progressed to or beyond a point of play described in the PDL Operations Manual.

RAIN DELAYS

According to the PDL Operations Manual, the home team is the sole judge of the conditions of the playing field prior to the start of the game. The umpire-in-chief shall be the sole judge as to whether and when play shall be suspended during a game because of unsuitable weather conditions or the unfit condition of the playing field; as to whether and when the play shall be resumed after such suspension, and as to whether and when a game shall be terminated after such suspension. They shall not call the game until at least one hour and 15 minutes after play is suspended. They may continue the suspension as long as they believe there is any chance to resume play. They shall not call the game until at least 45 minutes after they have suspended play for a second time. The umpire-in-chief shall at all times try to complete a game. Their authority to resume play following one or more suspensions shall be absolute, and they shall terminate a game only when there appears to be no possibility of completing the ballgame.

RESALE OF TICKETS

The City of West Sacramento and the River Cats prohibit the resale of tickets on Sutter Health Park property. This includes Sutter Health Park as well as all surrounding grounds and parking areas.

RESTROOMS

Sutter Health Park’s restrooms are available on all levels of Sutter Health Park and are located on the concourse behind sections 106 & 117 and on the California Bank of Commerce Suite Level across suites 1, 2, & 24. All restrooms have diaper-changing tables and are accessible to guests with disabilities.

S

SCRIMMAGES

For scrimmages and exhibition games at Sutter Health Park, not all typical game rules apply according to official MiLB regulations. At the discretion of coaches and players, teams may not play a full nine-inning game. Each inning may not have the standard three outs, and some innings can be rolled over. Substitutions also may not follow normal guidelines (i.e., subbing between teams, players coming back in the game after exiting, etc). Innings may also start with runners on base or whatever situation team managers would like to simulate.

SCOREBOARD MESSAGES

Get your birthday, anniversary, or special message displayed on the matrix board (in left field) at a River Cats game this season. There is a $25 charge, with the proceeds benefiting the River Cats Foundation. To learn more about the River Cats Foundation, please click here. All requests must be submitted at least 48 hours before the day of the game you wish to display your announcement.

*This benefit is included if you are a River Cats Member, so please contact your account representative to have your message displayed.

*Please note that your message will not be announced over the PA system. Scoreboard messages will begin showing in the MIDDLE OF THE 3RD INNING on the matrix board in the left field.

To order your message today, click HERE.

SKY RIVER CASINO SOLON CLUB

Suite guests and guests with Governors, Dugout, & Senate Memberships will enjoy access to the exclusive Sky River Casino Solon Club which is located on the first base side of the California Bank of Commerce Suite Level. The Sky River Casino Solon Club is a covered, open-air, sports-themed bar where guests can entertain friends and colleagues while enjoying River Cats baseball. The Sky River Casino Solon Club features 14 TVs, ballpark classic food, and a full-service bar and is open until 30 minutes after an event. Guests need to present their Suite or Solon Club access ticket to access the Suite Level from the main concourse.

SMOKING POLICY

Sutter Health Park is a smoke-free facility and all smoking, including vaping, is prohibited throughout the entire ballpark.

SUITES

Individual and party suites are available on a nightly and season-long rental basis. The largest suites can hold up to 40, 50, or 100 people. Most standard suites cater to 20 guests. Catering is available.

Call 916.371.HITS (4487) to learn more or to reserve your night in one of our Luxury Suites.

T

TAILGATING

Tailgating is permitted in parking lots as long as it is confined to your parking space and does not interfere with parking procedures. In accordance with West Sacramento City Ordinance, guests may not consume alcohol in the parking lots or in their vehicles, nor may they possess an open container of alcohol.

TICKETS

Access to events at Sutter Health Park will require the use of mobile tickets. Guests may purchase tickets online at rivercats.com or by visiting the Sutter Health Park Ticket Office. Ticket office hours and additional info can be found here.

*All tickets will be mobile tickets and require the use of a smartphone.

To manage your mobile tickets, visit rivercats.com/accountmanager or download the River Cats app, MiLB First Pitch. Once the Sacramento River Cats have been selected as your preferred team, you will see the Account Manager link under RIVER CATS INSIDER.

Please visit our MOBILE TICKET GUIDEBOOK (Mobile Ticketing Guidebook | River Cats (milb.com) for more information, or you may email [email protected] or call (916) 371-HITS (4487).

Tickets may also be purchased through the River Cats app, MiLB First Pitch. Once the Sacramento River Cats have been selected as your preferred team, you may click on TICKETS to purchase.

During events, tickets can be purchased at the Advance Ticket Window, located on the Concourse Level behind Section 112.

Accessible Seating (Tickets): Accessible seating is available for all Sutter Health Park events and can be purchased through Ticketmaster.com or by visiting the Sutter Health Park Ticket Office at Sutter Health Park.

*All sales are final. There are no refunds or exchanges for individual game tickets.

TOURS

The River Cats Home Run Tour Program is for students in grades K-12. If your school is interested in participating in the program, email [email protected] or call (916) 371-HITS (4487). Stadium tours for the general public are not available at this time.

TOYOTA HOME RUN HILL

Sutter Health Park has one (1) general admission lawn seating area located in the right field. Tickets for this area may be purchased in advance or on the day of the event; however, seating in this area is available on a first-come, first-served basis. Guests holding tickets for the lawn are encouraged to arrive early for the best seating.

Guests are welcome to bring lawn chairs to Sutter Health Park. However, lawn chairs can vary greatly in size and shape, so as a courtesy to our guests, we request you bring chairs that do not hinder the view of others. To ensure clear sightlines for all our guests, only low-back lawn chairs with a seat no higher than 9" off the ground are permitted. Blankets and towels are permitted.

Umbrellas are permitted; however, considering the safety and sightlines of others, we ask that guests using umbrellas sit in the upper portion of the lawn areas. In the event that an umbrella interferes with the view of another guest, you will be asked to close the umbrella.

W

WEAPONS

Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the stadium. Sutter Health Park does not provide weapon lockers and will not check weapons at Guest Services or Security. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc.… Guests found in the possession of the items listed above will be asked to remove the item from the stadium or dispose of it. Guests who refuse to comply will be ejected from the stadium and may be subject to arrest.

WILL CALL

Access to events at Sutter Health Park will require the use of mobile tickets. Guests may purchase tickets online at rivercats.com or by visiting the Sutter Health Park Ticket Office.

*All tickets will be mobile tickets and will require the use of a smartphone.

To manage your mobile tickets, visit rivercats.com/accountmanager or download the River Cats app, MiLB First Pitch. Once the Sacramento River Cats have been selected as your preferred team, you will see the Account Manager link under RIVER CATS INSIDER.

Please visit our MOBILE TICKET GUIDEBOOK (Mobile Ticketing Guidebook | River Cats (milb.com)) for more information, or you may email [email protected] or call (916) 371-HITS (4487).